Manager Workforce Management

Company: VirtualVocations
Location: Kissimmee
Posted on: October 28, 2024

Job Description:

A company is looking for a Manager, Workforce Management.

Key Responsibilities

Forecast call volume demand and manage staff scheduling based on analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy, including systems, tooling, and process development
Manage and optimize staffing schedules to ensure call volume is handled effectively for inbound and outbound calls

Required Qualifications

Bachelor's degree in business, Organizational Leadership, or related field, or a minimum of four years of experience in lieu of a degree
5+ years of experience in resource/workforce management and operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling

Keywords: VirtualVocations, Bradenton , Manager Workforce Management, Executive , Kissimmee, Florida

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